We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mail to : mail to : helloglossbyk@gmail.com Please note that returns will need to be sent to the following address: mail to : helloglossbyk@gmail.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mail to :helloglossbyk@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mail to : helloglossbyk@gmail.com

RETURN & REFUND POLICY — GLOSS BY K

At GLOSS BY K, we want you to feel confident when trying Mirror 72H.

That is why eligible first-time purchases are covered by our 30-Day Satisfaction Guarantee.

30-DAY SATISFACTION GUARANTEE

You have 30 days from the date your order is delivered to try Mirror 72H.

If you are not satisfied with your experience, you may contact us within this 30-day period to request a refund, subject to the conditions below.

The purpose of this guarantee is to allow customers to reasonably test the product and decide whether it is suitable for them.

ELIGIBILITY

The 30-Day Satisfaction Guarantee:

• applies only to eligible first-time purchases of Mirror 72H;
• applies to a maximum of one opened unit per customer;
• applies only to orders placed directly through the official GLOSS BY K website;
• is limited to one satisfaction-guarantee claim per customer, household, billing address or delivery address.

If your order contains several units, only one opened and reasonably tested unit may be covered by the Satisfaction Guarantee.

Any additional units must remain unopened and unused to be eligible for a standard return, where applicable.

REASONABLE PRODUCT TESTING

Mirror 72H may be opened and reasonably used in order to test the product.

However, the guarantee does not cover:

• products that have been fully or excessively consumed;
• deliberate misuse or damage;
• empty or nearly empty containers where the level of use is inconsistent with reasonable testing;
• repeated refund requests;
• fraudulent claims;
• purchases made for resale;
• abuse or misuse of the Satisfaction Guarantee.

We reserve the right to refuse a refund where we reasonably believe that the guarantee is being abused.

HOW TO REQUEST A REFUND

To submit a request, please contact our customer service team within 30 days of delivery and provide:

• your full name;
• your order number;
• the email address used for the purchase;
• a brief explanation of your experience.

We may also request photographs of the product, packaging or remaining product quantity where reasonably necessary to review your request.

RETURN OF THE PRODUCT

Depending on the circumstances, we may ask you to return the product before a refund is approved.

If a return is required, we will provide the return instructions and return address by email.

Unless the product arrived damaged, defective or incorrect, return shipping costs are the customer’s responsibility.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order upon delivery.

If your product arrives damaged, defective or if you receive the wrong item, contact us as soon as possible with your order number and clear photographs of the product and packaging.

Once the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

STANDARD RETURNS

Products that are not covered by the 30-Day Satisfaction Guarantee may only be eligible for return if they are:

• unused;
• unopened;
• in their original condition;
• in their original packaging.

For hygiene and safety reasons, opened cosmetic products are generally not eligible for standard returns unless they qualify under the Satisfaction Guarantee or applicable consumer law.

PROMOTIONAL GIFTS

Complimentary gifts and promotional items have no cash value and are not refundable.

If a refund is approved for an order that included a promotional gift, we may request that the gift be returned where appropriate.

BUNDLES AND MULTI-PACK ORDERS

For bundles or orders containing multiple units, the 30-Day Satisfaction Guarantee applies to one opened unit only.

Unopened units may be returned where eligible under our standard return conditions.

This policy is intended to prevent customers from fully consuming multiple products and then requesting a complete refund.

REFUNDS

Once your request has been reviewed and approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear on your account.

Original shipping charges, customs duties, import taxes and other third-party fees are generally non-refundable unless required by applicable law or unless the issue resulted from an error on our part.

INTERNATIONAL ORDERS

For certain international destinations, shipping costs may be included directly in the product price.

Where applicable, this will be clearly indicated on the product page.

Customs duties, import taxes or charges imposed by local authorities are outside our control and are generally non-refundable unless required by applicable law.

FINAL SALE ITEMS

Certain products, clearance items or offers explicitly marked as “Final Sale” may not be eligible for return or refund, except where required by applicable law.

CANCELLATIONS

If you wish to cancel or modify your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

ABUSE PREVENTION

Our Satisfaction Guarantee is designed for genuine customers who wish to try Mirror 72H with confidence.

GLOSS BY K reserves the right to limit or refuse refund requests involving:

• repeated claims;
• multiple accounts used by the same person;
• suspicious purchasing patterns;
• fraudulent activity;
• excessive product use;
• resale;
• misuse of promotional offers;
• any attempt to exploit the Satisfaction Guarantee.

Nothing in this policy affects any mandatory consumer rights that may apply under applicable law.

CONTACT

For any return or refund request, please contact our customer service team using the contact information available on our website.